State Farm® Insurance Agent Sara Houston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hector Ferran
November 26, 2025
"I was advised by Jessica new benefits in my auto policy that I should do and that will lower my monthly payment without downgrade my actual policy. She was great"
Laura Daniel
November 24, 2025
"I was a little panicked when my insurance agency decided to cancel me. Jonathan and Patricia helped me navigate updating to better insurance so easily. They really held my hand through the entire process and I am so very grateful and thankful for their calm and their solutions."
"Hi Laura! Thank you so much for sharing your experience! Jonathan and Patricia are wonderful, and we’re so happy they could support you through everything. We’re always here to help whenever you need us!"
Spenser Heusinkveld
November 17, 2025
"Kelly at Sara’s office was so helpful with the process of getting my auto insurance setup. Provided me with detailed information on my options and plan going forward!"
"Hi Spenser! Thank you so much for your kind words! We're thrilled to hear that Kelly was able to assist you effectively and provide detailed information to help with your auto insurance setup. We appreciate your trust and look forward to continuing to support you!"
Sam Randolph
November 12, 2025
"Dominic was great. Helped this old man save $10,000 a year on car insurance. Incredible!"
"Hello Sam, thank you so much for your wonderful review! Dominic loved working with you and is thrilled he could help you save that much on your car insurance. It’s always our goal to make things easy and rewarding for our clients. If you ever need any more help or have questions, just give us a shout. "
David Bower
November 7, 2025
"Been with Jon and state farm for over a year and he's consistently able to answer any questions I have and provide the best most complete service. Highly Recommend."
"Our goal is to educate our customers so you can make an informed decision. I am so happy that he was able to do did that but also found great ways for you to save money as well!"
Joey Radesi
November 7, 2025
"Jon Knott helped me out once again with the utmost professionalism and quick responsiveness. Highly recommend 🔥🇺🇸 And the whole team is awesome too!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Dominc LoFranco
November 6, 2025
"I had a great experience working with Jon. He was able to quite literally save me hundreds of dollars on my home owners insurance switching to State Farm. He was able to match my coverage for nearly $1k /year less than my previous provider in addition to getting me a great auto rate! Super happy with the service here and how effortless they made switching!"
"Dominc, thank you so much for your wonderful review! We are honored to be able to offer amazing coverage at a very competitive price! I am thrilled that Jon was able to provide you with significant savings! We look forward to serving you!"
dean cherry
November 6, 2025
"I went in for some help with my insurance, I was in and out super fast and everybody was kind and knowledgeable.Dom helped me out with everything."
"Dean, thank you for your review! We strive to provide helpful information in a timely manner. Thank you for allowing us to serve you!"
Stephanie Nickson
November 6, 2025
"I contacted this office to receive an updated quote for my home & auto insurance, I spoke with Dru and he was very professional & helpful! He returned calls in a timely manner & they were able to get me a better rate for both policies! I would definitely refer my friends & family!"
"Dru is one of our newest team members and we are fortunate to have him! We are happy he was able to not only provide you with savings but also excellent information on the value of State Farm policies! We look forward to serving you!"
Jonathan Mowery
November 6, 2025
"Jonathan Knott is a pleasure to work with. I’m always able to get a live person on the phone if I ever have any questions about my policies or claims."
"Thank you for taking the time to share your experiences of working with Jon. Jon is a wealth of knowledge and experience and truly cares about providing the best of everything for our customers. Thank you for allowing us to serve you and provide your insurance needs. "
Amanda Smith
November 6, 2025
"Since moving to Merritt island Sara Houston State Farm has provided me with the best service! Everyone at the Merritt island office is so friendly and knowledgeable. They really make sure that I all of my insurance needs are met, even the ones I didn’t think about."
"Thank you for reviewing our State Farm office! We’re thrilled to know you continuously have a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Pamela Patterson
November 6, 2025
"We were called by this company for auto insurance. We agreed and was given a plan. We had insurance for a few months and then in the mail received a notice they would be cancelling our plan. Confused and alarmed we called State Farm right away. We spoke to Whitney (or a team member of Whitney’s- the story changes everytime) and asked what we needed to do, she informed us nothing, they were cancelling the old policy but starting a new one the same day. We were reassured we didn’t have to do anything, so following the knowledge we were given, we didn’t follow up. A few months go by (no phone calls, no emails, no notices- nothing) the ONLY reason we found out we had no insurance was because we looked back at our bank statements and realized car insurance was not being taken out, and during that time period State Farm notified the state saying we did not have insurance and that suspended my license … again no knowledge of this until a police officer shockingly told me my license was suspended come my surprise. We called State Farm once we found out … no explanation on why the policy was never reinstated that same day like we were told it was going to be. They say they have it documented in a memo note in our policy they tried calling us May 15 but yet on our phone records (not the call log actual RECORDS- no call at all that day. no voicemail , no missed call. nothing. for days. weeks. months. in fact). I spoke to Elise today and she even admitted she was trying to find a “paper trail” but nothing… frankly because there isn’t one. Not once were we contacted about the lack of coverage and now I am stuck with a $250 license suspension fee that I shouldn’t have to pay for when this was not my error. No mention for even a reimbursement or anything as an apology for the mistake. Your employee can make a DRASTIC mistake by not implementing the policy plan the day it was suppose to restart and financially screw over a customer to pay for the mistake of the company but can’t offer any compensation after admitting there’s no paper trail or actual evidence of any form of communication. insane and complete disappointing."
"Hello Pamela, thank you for taking the time to share your experience. We apologize for the frustration and inconvenience this situation has caused you. We want to clarify that we attempted to reach you over the past months regarding your policy status. Our records indicate that we communicated about the coverage details. Unfortunately, we did not receive your insurance payment or timely responses, which ultimately affected the status of your policy and led to the suspension. We understand how concerning this must be, and it was never our intention for you to feel unsupported. We encourage all our clients to maintain open communication with us to ensure any issues can be promptly addressed. If you would like to discuss this matter further or explore possible solutions, please do not hesitate to contact us directly. Thank you again for your feedback."
Mike Woodward
October 24, 2025
"Jessica was great. Very responsive and provided me with excellent support. Very professional and personable. Feel valued and not just another customer among many."
"Hello Mike, thank you for your wonderful feedback! We're delighted to hear that Jessica provided you with responsive and personalized support. Making our clients feel valued is very important to us, and we’re glad that came through in your experience. Please don’t hesitate to reach out if you need anything else, we’re here to help!"
isabelle day
October 24, 2025
"Dominic was great, went above and beyond to help me switch over my insurance. Helped me understand what I was doing and answered any questions I had."
"Hi Isabelle, thank you so much for your kind words! We're thrilled to hear that Dominic was able to assist you and make the insurance switch smooth and easy. If you ever have any more questions or need further assistance, don’t hesitate to reach out. We appreciate your trust and support! "
Rose Aviles
October 21, 2025
"I had an amazing experience working with Osmary at State Farm! She made the entire process of getting insured super easy and stress free. Osmary was patient, knowledgeable, and took the time to explain every detail so I understood all my options. She truly cared about finding the best coverage for my needs and made me feel confident in my decision. I highly recommend Osmary to anyone looking for great service and reliable insurance support!"
"Hello Rose! Thank you so much for sharing your wonderful experience! We’re delighted to hear that Osmary made the process easy, stress-free, and clear for you. Her dedication to providing personalized service and ensuring you feel confident in your coverage truly sets her apart. We’re proud to have Osmary on our team and grateful for your high recommendation. If you ever need anything else, don’t hesitate to reach out!"
Marissa Talley
October 19, 2025
"Jess was amazing and very helpful to make sure I. chose the right policy for my needs."
"Hey Marissa, thank you so much for your kind words! We’re thrilled to hear that Jess provided you with helpful guidance and ensured you found the perfect policy for your needs. We’re proud to have her on our team, and we’re here anytime you need us. Thanks again for choosing us!"
Tiffany Damiani
October 11, 2025
"This is the only place I will ever go for insurance! This team is outstanding. ESPECIALLY Osmary! She goes above and beyond and I can’t thank her enough."
"Hello Tiffany! Thank you so much for your amazing review! We're thrilled to hear that our team, especially Osmary, has provided you with outstanding service. Your kind words mean a lot to us, and we’re grateful to have you as a valued client. We look forward to continuing to serve your insurance needs!"
Robin Swaim
September 29, 2025
"Jessica was extremely helpful and walked me through the process easily!"
"Hi Robin! Thank you for your feedback! We're happy to hear that Jessica made the process easy and provided helpful guidance. We appreciate your support and look forward to assisting you again!"
Nicholaus
September 27, 2025
"Kelly was so helpful with helping me understand all coverages and getting me a great rate! Definitely recommend!"
"Hi Nicholaus, we're glad to hear that Kelly was able to help you understand all the coverages and secure a great rate. We appreciate your recommendation and look forward to assisting you again in the future!"
Raina Benedith
September 26, 2025
"Whitney has been a god send in assisting me with the insurance I needed. She was efficient, whilst finding the best deal possible. Her bubbly personality made it all that much better. Highly recommend her for any and all needs! Thank you Whitney!!"
"Hello Raina! Thank you so much for your wonderful feedback! We're delighted to hear that Whitney’s efficiency and positive attitude made your insurance experience a great one. She truly appreciates your recommendation and looks forward to assisting you with any future needs. Thanks again for choosing us!"
Angela Estrada
September 25, 2025
"We are so lucky we had Whitney to help us with our plan. She was so knowledgeable and patient and was willing to go over all the details. Highly recommend Whitney!!"
"Hi Angela! Thank you for your kind words! We're thrilled to hear that Whitney’s knowledge and patience made a positive impact on your experience. We appreciate your recommendation and are grateful to have had the opportunity to assist you with your plan."
Brendan Szabo
September 25, 2025
"Found a really great bundle deal on auto and life insurance. Osmary was absolutely great with the way she quoted us and helped us through the entire process. Super easy process transitioning insurances. Great overall experience."
"Hi Brendan! Thank you for sharing your positive experience! We're glad to hear that Osmary provided excellent service and made the process of bundling your auto and life insurance smooth and easy. We appreciate your trust and look forward to continuing to assist you with your insurance needs."
Stephanie Amen
September 25, 2025
"Really good quoting deals for me and my family! Osmary was very helpful and meticulous to find the best quote for us. She made the process smooth and very easy on my end, and that is not all! She also helped me save tons of money per month! Than you so so much !!!!"
"Hello Stephanie! Thank you for your wonderful review! We're delighted to hear that Osmary was able to find the best quotes for you and your family while making the process smooth and easy. It's fantastic that she helped you save so much money each month! We truly appreciate your kind words and look forward to assisting you again in the future."
Thatssomorgan “Kimmiemorgan” H2O
September 25, 2025
"Would recommend 100%. Great agent to use. Whitney was hands down the most pleasant person and so incredibly helpful."
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Whitney provided you with excellent service and made your experience so pleasant. We truly appreciate your support and look forward to assisting you again in the future!"
Melissa Villanti
September 25, 2025
"Rachel was very informative and explained everything very thoroughly!"
"Hello Melissa, thank you for your wonderful feedback! We're glad to hear that Rachel provided clear and thorough explanations. We’ll be sure to share your kind words with her. If you ever have more questions or need assistance, we're here to help!"